Frequently Asked Questions About Selishome

Short answer: Selishome is a home furniture brand based in İnegöl, a district of Bursa, Türkiye. It sells sofa sets, bedroom sets and dining room sets; it has three stores, in İnegöl, Istanbul and Antalya, and also takes orders online. The brand name is written as one word: Selishome. Below are short answers to the questions we are asked most often.

What is Selishome, and what does it sell?

Selishome sells home furniture. The product groups are:

• Living room: sofa sets, corner sofas, armchairs, coffee tables and nesting tables — sofa sets
• Bedroom: bedroom sets, bed frames, wardrobes, bedside tables and chests of drawers — bedroom sets
• Dining room: tables, chairs, consoles, TV units and bookcases

Some products are sent from stock; most are made to order. The registered name and company details are on the about us page.

How is the brand name written — one word or two?

The correct spelling is one word: Selishome. Our web address is a single word too, with no space in the middle. People who hear our name in a store or on social media often write it as two separate words; sometimes it is tried as it sounded — "selis furniture", or with a letter dropped or swapped, such as "elis", "eliss", "elisa" or "sele". They are all looking for the same brand, and the correct form is one word: Selishome.

One reason for the confusion is this: in the company's registered name the brand appears on its own as "Selis", while the store signs and the website use Selishome. They are the same company.

Where are the Selishome stores?

There are three stores:

• İnegöl / Bursa — Mobilyum AVM, Yeniceköy, Mobilya Caddesi. This is also our head office address.
• Pendik / Istanbul — Home City AVM, Sanayi Mahallesi, Bağlantı Yolu Bulvarı.
• Muratpaşa / Antalya — Kızıltoprak Mahallesi, Aspendos Bulvarı.

Opening hours are Monday to Saturday, 09:00-19:00; we are closed on Sundays. Full addresses, each store's own phone number and directions are on the contact page. We have no branches in any other city.

Do you deliver everywhere in Türkiye?

Yes. We deliver across Türkiye, and we also ship to countries where international delivery is possible. About an hour before delivery, the driver of the delivery vehicle calls to confirm that the address is suitable. In buildings without a lift, items are carried up to the 3rd floor if the staircase allows; if it does not, additional equipment such as an external hoist may be needed. All the terms are set out on the shipping and delivery page. We covered delivery to another city in a separate article.

Do you assemble and install?

Yes. Installation is carried out by appointment by our own authorised team; you are not expected to assemble the furniture yourself. When installation is finished an installation record is signed; because that record matters for both the warranty and the right of withdrawal, check the product unboxed before you sign it.

Do you give a warranty, and for how long?

Unless stated otherwise, the warranty period on furniture is 2 years from the invoice date. The warranty covers defects in material and workmanship arising from manufacture: breakage and cracking in the frame or panels, seams opening on fabric coverings, and functional faults in hardware such as hinges and runners.

Normal wear from ordinary use (foam settling, fabric fading, surface scratches), use of the wrong cleaning product, impact damage and assembly by anyone other than our authorised team are outside the warranty. To make a claim it is enough to photograph the fault and contact us with your invoice details. Details: warranty terms and our article on after-sales service.

How do returns and exchanges work?

On stock products you have the right to withdraw without giving a reason within 14 days of the delivery date; the product must be unused and in its original packaging. One important detail: the right of withdrawal cannot be used once the installation record has been signed, so if you are considering a return, tell us before signing it.

Conditions differ for made-to-order and bespoke products; no deduction is applied for cancellations before production begins. If delivery is damaged, photograph the damage, note "received damaged" on the delivery record and tell us within 24 hours. Everything is on the return and cancellation policy page.

Can I buy without seeing the product, and how do I decide?

You can; the way to firm up the decision is to settle the measurements from the start:

• Measure the free wall length in the room and the space you need to walk past
• Check whether the item will pass through the door, the staircase and the lift
• Read the parts list, dimensions and fabric information on the product page; ask before ordering about anything you are unsure of
• What to look for in a seller: is buying furniture online safe

If you are near one of our stores, sitting on it and trying it is the surest method; if not, you can ask our team about fabric and colour.

Are bespoke sizes, colours and fabrics possible?

Bespoke size, colour and fabric options are available on many products. As what can be changed varies by model, you need to ask about the specific product before deciding. Bespoke production takes longer, and the return conditions work differently too; settle both before ordering.