Privacy Policy
PRIVACY POLICY
SELİS KOLTUK MOBİLYA İTHALAT İHRACAT SANAYİ VE TİCARET ANONİM ŞİRKETİ Last updated: 23.08.2026
This English text is provided for your convenience; the Turkish version is the legally binding one.
1. General
At Selishome we attach great importance to the privacy and security of our customers' personal data. This policy explains how the data of people who visit, register on or shop at our site is collected, processed and protected.
Your personal data is processed by SELİS KOLTUK MOBİLYA İTHALAT İHRACAT SANAYİ VE TİCARET ANONİM ŞİRKETİ as data controller, within the framework of Turkish Personal Data Protection Law No. 6698 ("KVKK") and related legislation.
For your rights and further detail, please also see the Personal Data Protection Notice.
2. What Data Do We Collect?
The following personal data is collected through our site:
- Identity information: first name, surname
- Contact information: e-mail address, phone number, delivery and invoice address
- Financial information: invoice details (card numbers are not stored on our systems)
- Transaction information: order history, return and complaint records
- Technical information: IP address, browser type, cookie data
3. Why Do We Use Your Data?
The personal data collected is processed only for the following purposes:
- Taking orders and running production, delivery and installation
- Issuing invoices and legal documents
- Customer service and after-sales support
- Carrying out payment transactions
- Meeting legal obligations
- Marketing and campaign messages, where you have given explicit consent
4. Payment Security
Your security comes first in payments made on our site:
- Your card details are never stored by us.
- Your card details are protected with 256-bit SSL encryption and passed directly to a virtual POS payment institution licensed by the Turkish banking regulator.
- Our payment infrastructure operates in line with PCI-DSS standards.
5. Who Do We Share Your Data With?
Your personal data is shared with the following parties and only for the purposes stated:
| Recipient | Purpose of Sharing |
|---|---|
| Contracted courier / transport companies | Carrying out the delivery |
| Licensed payment institutions | Completing the payment |
| Accounting and legal advisers | Meeting legal obligations |
| Authorised public bodies | Legal requirements and official requests |
| Google LLC (Google Analytics, Google Ads) | Measuring site use and assessing advertising performance — only with your cookie consent |
| Meta Platforms, Inc. (Meta Pixel) | Measuring advertising performance — only with your cookie consent |
| Meta Platforms, Inc. (WhatsApp Business) | Sending order and delivery updates |
| Our cloud infrastructure and e-mail service providers | Running the site and communications infrastructure |
Other than those listed above, your data is not shared or sold to any third person or organisation for commercial purposes.
5.1 Transfer Abroad
Google LLC and Meta Platforms, Inc. in the table above are organisations established abroad; when their services are used, the relevant data may be transferred to servers outside Türkiye.
- Analytics and advertising cookies (Google Analytics, Google Ads, Meta Pixel) run only after your explicit cookie consent is given. Unless you consent, these tools place no cookies on your device and no transfer abroad takes place in that respect. You can change your preference at any time on the Cookie Policy page.
- For order updates sent via WhatsApp, your name, phone number and order details are processed in order to deliver the message. If you do not want to use this channel, tell us and your updates will be sent by e-mail or telephone.
Transfers abroad are carried out within the framework of the provisions of Law No. 6698 on the transfer of personal data abroad.
6. How Long Is Your Data Kept?
| Data Type | Retention Period |
|---|---|
| Order and contract details | 10 years (Turkish Commercial Code) |
| Invoices and financial records | 5 years (Tax Procedure Law) |
| Customer complaint and return records | 5 years |
| Marketing data | Until consent is withdrawn |
7. Your Rights
Under article 11 of the KVKK you have the following rights:
- To learn whether your data is being processed
- To request information if it has been processed
- To ask for incorrect or incomplete data to be corrected
- To request deletion where the conditions are met
- To object to processing
- To claim compensation for loss
To use these rights you can apply in writing to [email protected] or to our address below. Your application is answered within 30 days at the latest.
8. Cookies
Our site uses cookies. For details, please see our Cookie Policy.
9. Security Measures
Technical and administrative measures are taken to protect your personal data:
- SSL/TLS encryption infrastructure
- Access authorisation and authentication systems
- Regular security testing
- Staff confidentiality training
10. Contact
E-mail: [email protected] Phone / WhatsApp: +90 552 994 17 17 Address: Yeniceköy Mah. Mobilya Cd. A Blok Sit. AVM Çarşı Blok No:36/1 İç Kapı No:37, 16400 İnegöl/Bursa, Türkiye