Personal Data Protection Notice
This English text is provided for your convenience; the Turkish version is the legally binding one.
Data Protection Notice for E-Commerce Customers
Data controller: SELİS KOLTUK MOBİLYA İTHALAT İHRACAT SANAYİ VE TİCARET ANONİM ŞİRKETİ ("Selishome")
Address: Yeniceköy Mah. Mobilya Cd. A Blok Sit. AVM Çarşı Blok No:36/1 İç Kapı No:37, 16400 İnegöl/Bursa, Türkiye
E-mail: [email protected]
What data is processed?
- Identity: first name, surname
- Contact: e-mail, phone, delivery and invoice address
- Customer transactions: order, payment, delivery, installation, return, service and request records
- Financial: invoice details and payment references — your card number is not stored on our systems; payment takes place on the infrastructure of a licensed institution
- Transaction security: IP address, browser information, cookie records
Purposes of processing
- Taking the order, planning production, carrying out delivery and installation
- Forming and performing the distance sales agreement, issuing invoices and legal documents
- Concluding withdrawal, return, cancellation and warranty requests
- Managing customer relations and resolving requests and complaints
- Meeting legal obligations and protecting rights in the event of a dispute
- Sending campaign and promotional messages where you have given explicit consent
Legal basis
Your data is processed on the basis of articles 5/2-c (directly related to forming or performing a contract), 5/2-ç (legal obligation), 5/2-e (establishment and protection of a right) and 5/2-f (legitimate interest) of Law No. 6698; and, as regards marketing messages, on the basis of your explicit consent. The data is collected automatically by electronic means through the site.
Transfer
Your data is shared with contracted transport companies so that delivery can take place, with licensed payment institutions so that payment can be completed, with our accounting and legal advisers for legal obligations, and with authorised public bodies in the cases provided for by law. In addition, where you have given cookie consent, transfers may be made to analytics and advertising service providers, and to the WhatsApp infrastructure for order updates. For a detailed breakdown, including transfers abroad, please see sections 5 and 5.1 of our Privacy Policy. Your data is not sold or transferred for marketing purposes.
Retention periods
- Order and contract records: 10 years (Turkish Commercial Code)
- Invoices and financial records: 5 years (Tax Procedure Law)
- Return, complaint and service records: 5 years
- Marketing data: until your consent is withdrawn
Your rights and how to apply
To use your rights under article 11 of the KVKK (requesting information, correction, deletion, learning the third parties data has been transferred to, objecting, and compensation for loss), you can send your requests in writing to our address above, or from the e-mail address registered on our system to [email protected]. Your application is concluded within 30 days at the latest. You can also use our data deletion request page to have your account and data deleted.
This page contains Selishome's personal data protection notices. For information on shopping, membership and cookie practices on our site, please see our Privacy Policy and Cookie Policy pages.
Data Protection Notice on the Recording of Telephone Calls
Note on effect: Call recording has not yet been introduced. This text will apply from the date the recording system goes live, and its introduction will be announced separately on this page.
Data Controller
Selis Koltuk Mobilya İthalat İhracat Sanayi ve Ticaret A.Ş. ("Selishome")
Address: Mobilyum AVM, Yeniceköy, Mobilya Caddesi No: 36/1, A Etap İç Kapı No: 37, 16400 İnegöl/Bursa, Türkiye
E-mail: [email protected]
Selishome serves customers through its Homecity Istanbul, Mobiliyum İnegöl and Antalya stores. This notice covers telephone calls made on those lines.
What data is processed?
When you call our telephone lines, or when we call you, the conversation is recorded and transcribed. Within that scope:
- Voice recording: the audio recording of the call,
- Contact data: your phone number, and the name and contact details you give us during the call,
- Call data: the date, time, duration and direction of the call,
- Call content: the transcribed text of the recording and the work notes produced from it (order, product, dimensions, delivery, installation, after-sales requests, etc.).
Purposes of processing
- Taking, recording and following up your request, order and quotation,
- Running order, delivery, installation and after-sales service processes,
- Managing customer relations and concluding your requests and complaints,
- Putting what was agreed in the call onto the company record, so your job can be carried on from where it left off even if the person you spoke to changes,
- Improving the quality of our service and our internal processes,
- Establishing, using and protecting rights in the event of a dispute.
Legal basis
Your data is collected and processed by automatic recording of the call, on the basis of articles 5/2-c (directly related to forming or performing a contract), 5/2-ç (meeting a legal obligation) and 5/2-f (legitimate interest of the data controller) of Personal Data Protection Law No. 6698.
Transfer — where does your data go?
- Voice recordings are transferred through our cloud telephony provider directly to Selishome's own server and stored there.
- Transcription of the recording into text takes place entirely on Selishome's own server. Your voice recording is not sent to any third party or to any service provider abroad. This is one of the unchanging principles of our system.
- Our cloud telephony provider acts as a data processor solely for establishing the call and delivering the recording to us.
- The transcribed text is processed in our company's own internal record and memory system on our own server.
- Transfers may be made to authorised public bodies in the cases provided for by law and to the extent requested. Otherwise your data is not shared with third parties, nor sold or transferred for marketing purposes.
Retention period
Voice recordings and the transcribed text are deleted 2 years and 6 months after the date of the call. That period is set so as to cover in full the 2-year warranty period on our products — as the warranty begins on delivery, an allowance for production and dispatch is added. If there is an ongoing order, warranty process or dispute, the record is kept only for the duration of that process and for that purpose.
Your rights (KVKK art. 11)
You have the right to learn whether your personal data is being processed; to request information if it has been; to learn the purpose of processing and whether it is used in line with that purpose; to know the third parties in Türkiye or abroad to whom it has been transferred; to ask for incomplete or incorrectly processed data to be corrected; to ask for it to be deleted or destroyed within the conditions set by law; to ask for correction and deletion to be notified to third parties the data was transferred to; to object to a result against you arising from analysis solely by automated systems; and to claim compensation for loss suffered through unlawful processing.
How to apply
In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, you can send your requests in writing to our address above, or from the e-mail address registered on our system to [email protected]. Your application is concluded within 30 days at the latest.
If you do not want the call recorded
If you do not want your call to be recorded, you can say so at the start of the call; on your request the call will be ended and your business will be handled face to face in our store, or by e-mail or WhatsApp.