Frequently Asked Questions
You will find everything you are wondering about here.
How long is delivery? Our delivery times by product type are:
- Small / stock items: about 2 weeks
- Made to order: about 6-7 weeks
- Bespoke products: about 8 weeks
Delays can occur because of public holidays, busy periods, weather and logistics. Before delivery our transport team calls you to confirm the appointment.
Do you deliver internationally? Yes, we deliver worldwide. Delivery time and cost vary by country and are given separately with your order confirmation.
How much is shipping? For deliveries within Türkiye, shipping is free on orders of 80,000 ₺ and above; below that, the shipping charge is stated at order confirmation according to your delivery city. Installation is always free. The free shipping threshold does not apply to international deliveries; you need to contact us before ordering. (The thresholds stated may change during promotional periods.)
How is the delivery appointment arranged? Once your product is on its way, the driver from our transport team calls you to confirm the day and time of delivery. If you are not at the address at the agreed time, the redelivery charge is payable by the customer.
Which payment methods can you use?
- Credit and debit card (online)
- Bank transfer
Purchases by credit card can be paid in up to 6 instalments.
Are my card details safe? Yes. We never store your card details. The information you enter during payment is protected with 256-bit SSL encryption and passed directly to a virtual POS system licensed by the Turkish banking regulator.
What is your return policy? For stock items you have the right to withdraw without giving a reason within 14 days of delivery. Products to be returned must be unused, undamaged and in their original packaging.
As installation is carried out by our team on all our products, the right of withdrawal cannot be used once installation is complete.
For cancellation conditions on made-to-order and bespoke products, please see our Return & Cancellation Policy.
Can I return a bespoke product? The right of withdrawal is legally restricted on bespoke products. However, as we put customer satisfaction first, we will consider a return request with a 60% production cost deduction from the product price. For details, see our Return & Cancellation Policy.
Can I cancel my order? No charge is made for cancellations before the product is dispatched. For made-to-order products, cancellations after production has begun are subject to a cancellation deduction of 60% of the order value.
Is there an installation service, and is it chargeable? Installation is always free. It is carried out by appointment by our installation team, above all for seating groups, bedroom and dining room sets.
What does the warranty cover?
- Furniture: 2 years manufacturer's warranty
- Lighting: 2 years manufacturer's warranty
Where a manufacturing fault is found under warranty, your product is repaired free of charge or replaced with a new one.
I received a damaged product, what should I do? Photograph the damage at delivery, write "received damaged" on the delivery record, and tell us within 24 hours at [email protected] with the photographs. A replacement or refund is covered by us.
What is the upholstered product group? Upholstered products are made by applying foam, filling and covering materials such as fabric or leather over a frame. Sofas, corner sets, bed bases, headboards, armchairs, pouffes and similar products fall into this group.
Key characteristics of upholstered products:
- Comfort and softness come first
- Fabric, leather or faux leather options
- Colour and covering can be personalised
- Care depends on the fabric; on some models the cover comes off and can be washed
- Over long use the filling may compress or the cover may wear; this is considered outside the warranty
What is the panel product group? Panel products are rigid-bodied furniture made using MDF, chipboard or timber panels. Bedroom sets, dining rooms, TV units, bookcases, wardrobes and desks fall into this group.
Key characteristics of panel products:
- Rigid, load-bearing construction
- Colour options are usually offered in foil finish or lacquer
- Made up of parts requiring assembly
- Long lasting — with correct use they last for decades
- Contact with damp and water is best avoided
Which is better, MDF or chipboard? Both are board materials used in panel products; they are not rivals but options that suit different uses.
| Property | MDF | Chipboard |
|---|---|---|
| Surface quality | Very smooth, good for machining | Medium |
| Weight | Heavier | Lighter |
| Moisture resistance | Low (standard MDF) | Low (standard) |
| Screw holding | Good | Medium (corners can be weak) |
| Price | Slightly higher | More economical |
| Where it is used | Door faces, decorative details | Body structure, shelves |
In good furniture the two are usually used together: MDF for visible surfaces, chipboard for the body. That is a balanced choice for both cost and durability.
Solid timber or panel?
| Property | Solid Timber | Panel (MDF/Chipboard) |
|---|---|---|
| Naturalness | Entirely natural | Manufactured board |
| Durability | Very high | High (depending on quality) |
| Moisture / movement | Can move with humidity | More stable |
| Weight | Very heavy | Medium |
| Price | Markedly higher | Economical to medium |
| Care | Needs wax or varnish | Easy, wipes with a damp cloth |
Solid timber holds investment value over the long term, but with today's production quality panel products offer a very long-lasting and practical alternative.
How can you tell good foam? In upholstered products such as sofas and bed bases, foam quality has a direct effect on seating comfort. What to look for:
- Density (kg/m³): between 28 and 35 kg/m³ is ideal for home use; low-density foam collapses quickly
- Firmness: very soft foam settles noticeably over time; medium firmness lasts better
- Spring system: some sofa models use a spring system (serpentine or S-spring) together with the foam; this improves lumbar support and life
Please contact us for detailed information on the foam specifications of our products.
Fabric, real leather or faux leather?
| Property | Fabric | Real Leather | Faux Leather |
|---|---|---|---|
| Price | Economical | High | Medium |
| Breathability | Good | Good | Low |
| Durability | Medium | Very high | Medium |
| Ease of cleaning | Varies | Easy | Easy |
| In summer heat | Cool | Can stick | Can stick |
| Resistance to pets | Low | Medium | Medium |
For homes with children and pets we recommend models covered in easy-clean fabric or microfibre.
Can I order a bespoke size or colour? Yes, bespoke size, colour and fabric options are available on many of our products. For details and a quotation, write to [email protected] or reach us on WhatsApp at +90 552 994 17 17.
If you have not found the answer you were looking for, get in touch:
E-mail: [email protected] WhatsApp / Phone: +90 552 994 17 17 Address: Yeniceköy Mah. Mobilya Cd. A Blok Sit. AVM Çarşı Blok No:36/1 İç Kapı No:37, 16400 İnegöl/Bursa, Türkiye