Warranty Terms

Selishome.COM Last updated: 23.08.2026

This English text is provided for your convenience; the Turkish version is the legally binding one.

Warranty Period

Unless stated otherwise, all products offered on our site are covered by the warranty of the manufacturer or importer. The warranty period begins on the date the product is delivered to you:

Product Group	Warranty Period
Furniture (seating groups, bedrooms, dining rooms, etc.)	2 years
Lighting	2 years

What the Warranty Covers

The warranty covers defects in material and workmanship arising from manufacture. Within that scope:

Unstitched seams, tearing or colour inconsistencies in fabric, leather or faux leather coverings caused by manufacture
Breakage, cracking or deformation in the frame or panel structure caused by manufacture
Rusting or mechanical failure of metal parts caused by manufacture
Functional faults in hardware such as hinges, runners and locks caused by manufacture

What the Warranty Does Not Cover

The warranty is void in the following cases:

Use contrary to the care instructions
Use of incorrect cleaning products or methods
Impact, dropping, tearing, burning or cutting
Exposure to chemicals, excessive damp or direct sunlight
Assembly or alteration carried out by third parties other than our authorised team
Normal wear from ordinary use (foam settling, fabric fading, surface scratches, etc.)
Failure to produce the invoice or warranty certificate

Installation Requirement

For products installed by our team, in order for any structural problem arising after assembly to be considered under warranty, the installation must have been carried out by our authorised team and the installation record must have been signed. Damage arising from assembly carried out by the customer or by third parties is outside the warranty.

Making a Warranty Claim

If you believe your product has a manufacturing defect, please follow these steps:

Photograph it — prepare photographs or video clearly showing the defect.
Contact us — write to [email protected] or reach our WhatsApp line on +90 552 994 17 17 with the photographs and your invoice details.
Assessment — our team assesses your claim; an inspection on site is arranged if needed.
Resolution — where the claim is accepted under warranty, repair or replacement is provided.

Your Legal Rights

Under Turkish Consumer Protection Law No. 6502, if you receive a defective product you are free to use one of the following rights:

Request free repair
Request replacement with a new item
Request a reduction in the price paid
Withdraw from the contract and request a refund

Liability for a defective product is subject to a limitation period of 2 years from the date the goods are delivered to the consumer. Telling us within a reasonable time of noticing the defect is important for protecting your rights.

Contact

E-mail: [email protected] WhatsApp / Phone: +90 552 994 17 17 Address: Yeniceköy Mah. Mobilya Cd. A Blok Sit. AVM Çarşı Blok No:36/1 İç Kapı No:37, 16400 İnegöl/Bursa, Türkiye